Terms

Terms and Conditions for Hotel Accommodation

Last updated: 25 September 2026

1. Scope and contracting parties

These terms apply to accommodation contracts with Thöles*** Hotel in Vilsen, proprietor Wilhelm Thöle, Am Dobben 13, 27305 Bruchhausen-Vilsen, Germany, and to any additional services agreed with the hotel. The contracting parties are the hotel and the person making the booking in their own name. Other terms apply only if expressly agreed.

2. Booking and conclusion of the contract

An accommodation contract is concluded when the hotel accepts a booking. For online bookings, the details shown during the booking process and subsequently confirmed govern the room, dates, price, services, payment and cancellation. Online booking takes place on an external Mews website. An enquiry by email or phone alone is not a confirmed booking.

3. Services and prices

The hotel provides the booked room category for the agreed period and any confirmed additional services. A particular room is guaranteed only if expressly agreed. The total price confirmed at the time of booking, including the stated taxes and agreed additional services, applies. Changes to a confirmed booking require the agreement of both parties and may affect price and availability.

4. Payment

The due date, payment method and any agreed advance payment are set out in the booking confirmation or a separate agreement. Otherwise, statutory rules apply. Statutory default rules apply to late payment.

5. Cancellation and failure to arrive

Whether and until when a booking can be cancelled free of charge is stated in the conditions displayed and confirmed when booking. Cancellation must be declared to the hotel or through the channel specified in the booking confirmation. Statutory rights remain unaffected.

If a booked room is not used for a reason personal to the guest, any payment claim is governed by the agreement and applicable law. The hotel will take account of expenses saved and any income from letting the room to someone else. These terms do not impose a flat charge of 90 percent.

As a rule, there is no statutory right of withdrawal for distance contracts for accommodation on a specified date or during a specified period (section 312g(2)(9) of the German Civil Code). Any contractually agreed cancellation right remains unaffected.

6. Arrival and departure

The times agreed in the booking confirmation apply to access to and return of the room. Unless agreed otherwise, the room is available from 14:00 on the arrival date and must be vacated by 11:00 on the departure date. Early arrival or late departure requires an agreement and depends on availability. Statutory claims apply to a late return; these terms do not set a flat additional charge.

7. Use of the room and damage

The room may be used only by the agreed number of guests and for accommodation. Transferring or subletting it to a third party requires the hotel's consent. Guests are liable for damage they culpably cause under applicable law. Ordinary wear from proper use is not damage.

8. Hotel liability

The hotel is liable under applicable law. Sections 701 et seq. of the German Civil Code apply in particular to guests' belongings brought onto the premises. Statutory rights concerning defects in accommodation remain unaffected. Please report any defect promptly so that we can remedy it.

9. Final provisions

German law applies. Statutory rules on jurisdiction apply to consumers; these terms do not designate the hotel's location as an exclusive place of jurisdiction. If a provision is invalid, the statutory rules apply in its place. The remaining provisions continue to apply.